APS-Shipping Policy

6.1 Delivery Services

• Free shipping for all orders within the contiguous U.S. (excludes Alaska, Hawaii, Guam, and Puerto Rico).
• Carriers: UPS, USPS, or FedEx (estimated delivery: 3–5 business days, subject to destination).

 

6.2 Inspection & Damage Claims

• Customers must inspect packages for damage before signing for delivery.
• Report shipping damage within 24 hours to support@oupes.com with photo/video evidence.

 

6.3 Return Shipping Rules

• Unauthorized returns: OUPES reserves the right to reject unapproved returns; all risks/costs borne by the customer.
• COD returns: Unauthorized Cash-on-Delivery returns may be refused due to payment failure; customer liable for all losses.
• Return address: Use only the OUPES-provided address. Misrouted packages (even to OUPES-associated addresses) are not OUPES’s responsibility.
• Address errors: Customers are responsible for losses due to incorrect/undeliverable addresses.

 

6.4 Customs Clearance

• OUPES does not cover any customs duties or import fees.