Free shipping for all orders in the contiguous U.S. Currently, we only ship orders to the USA.

Affected by Covid-19, there will be some delay on the delivery.

Products shipped via free shipping service are normally delivered within 4-7 business days after placing the order. You have the options to choose faster shipping if you pay additional cost.

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.

OUPES offers a 30-day money back guarantee for goods purchased directly from oupes.com. We are confident that you will love your new OUPES product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please email support@oupes.com during our normal business hours. In order to return your product under the 30-day return policy, please check that:

You have purchased the product directly from oupes.com. You contact OUPES and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition.

A correct and complete delivery address is essential. Currently, we only ship orders to the USA (The states of Hawaii and Alaska are excluded due to the inability of our shipping couriers).

Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.