APS-Warranty Period
2.1 Warranty Period of Main Parts
Category |
Warranty |
| Mega 5 | 36 months |
| Mega 3 | 36 months |
| Mega 2 | 36 months |
| Mega 1 | 36 months |
| Titan 5 | 60 months |
| Titan 3 | 60 months |
| Exodus 600 Plus | 36 months |
| Exodus 600 | 36 months |
| B5 Extra Battery | 36 months |
| B2 Extra Battery | 36 months |
| 100W Portable Solar Panel | 12 months |
| 240W Portable Solar Panel | 12 months |
| OUPES 2400 | 36 months |
| OUPES 1800 | 36 months |
| OUPES 1200 | 36 months |
| OUPES 600 | 36 months |
*Table updated August-2024;
2.2 Warranty Period Determination
a. Valid Proof of Purchase: The following proof of purchase documents are required when customers claim warranty from oupes:
1) Orders placed on oupes.com: Sales invoice, order confirmation email and logistics information that clearly show the description of the product, price, sales platforms, sales date and delivery date;
2) Products purchased from other channels: One of the Valid purchase invoice, logistics evidence, or order number(s) confirmed by OUPES customer service team;
b. Warranty Start Date:
1) The warranty period begins the day your product is received at your delivery address.
2) Most OUPES products have a warranty over 12 months long. If you cannot locate shipping information to prove your warranty start date, we will default to a 30 days shipping time from your date of purchase, with the warranty starting 30 days after purchase.
c. Defect Reporting Date:
Whether or not your defect is covered under warranty depends on the date you report your defect. The defect reporting date can be from one of the following methods: Phone contact date, support email date or app report date. The earliest of which shall be considered your defect report date.
d. Unconditional Return Period:
You can return your product unconditionally within 30 calendar days of receiving your product provided it was ordered on oupes.com in the contiguous US.
e. Warranty Repair Service Period:
According to the above-mentioned warranty table in section 2.1, products under warranty that do not meet the requirements of refund or replacement can request a warranty repair service.
f. The replacement product or parts will either inherit the remaining warranty period of the original product.