APS-Order Cancellation

1. Order Cancellation Before Shipment:

You can contact us via email to cancel your order before it ships. Please include key details such as the order number, receiver's name, and other relevant information to help us locate and cancel your order promptly. You have 24 hours after placing the order to cancel it without any additional charge. Once you receive a cancellation confirmation from our customer care team, a full refund will be issued within two business days.

 

2. Order Cancellation After Shipment:

Items are typically shipped the day after the order is placed. If you wish to cancel your order after it has shipped, you will be liable for the recall cost charged by UPS, which is $17.60. If you accept this charge and still wish to cancel the order, please contact us, and we will assist in stopping the delivery. Once UPS returns the item, you can request a refund. This policy applies only to UPS Ground delivery service. Items delivered by UPS SurePost, USPS, or truck cannot be intercepted. If you wish to cancel these shipments, you must reject the package when the delivery attempt is made, and shipping costs will apply in this case. FedEx freight forwarders charge an interception fee of approximately $20-30, but interception is not guaranteed. If you insist on intercepting the order after delivery, the interception fee will be deducted from your refund amount.

 

3. Company-Initiated Order Cancellation:

We reserve the right to cancel an order due to items being oversold or for any other reason of our choosing. If we choose to cancel your order, you will be notified immediately and issued a full refund.