APS-Order Cancellation Policy

7.1 Customer-Requested Cancellation

• Order Processing Timeline: Orders are processed and shipped within 1 business day after purchase normally.
• Cancellation Window: Customer can request a full refund via email within 24 hours of purchase. Include:
  ✓ Order number
  ✓ Recipient name
• Full refund issued within 2 business days of confirmation.
• Orders cannot be canceled more than 30 days after they are shipped.

 

7.2 Company-Initiated Cancellation

• OUPES may cancel orders due to overselling or other operational reasons.
• Customers receive immediate notification and a full refund.