APS-Order Cancellation Policy

7.1 Customer-Requested Cancellation

• To cancel your order, please reach out to us via email. Make sure to include important details such as your order number and the recipient's name so we can quickly locate and process your cancellation. 
• You have 24 hours from the time your order is placed to cancel it without incurring any additional charges. Once you receive confirmation of your cancellation from our customer service team, we will issue a full refund within 2 business days. 
• If you cancel your order after 24 hours and it has already shipped, OUPES will charge the return shipping fee.

7.2 Company-Initiated Cancellation

• OUPES may cancel orders due to overselling or other operational reasons.
• Customers receive immediate notification and a full refund.