APS-Overview

1.1 Purpose

This policy aims to improve your after-sales experience and standardize processes in order to provide high-quality and efficient services.

 

1.2 Applicable Customers

Applicable customers are those who have purchased OUPES product(s) and request after-sales services directly from OUPES in this region. If some eCommerce platforms, sales platforms or customers who promised different after-sales policies with the following description, please contact the related platform to implement your warranty.

Region Scope: The Contiguous US

 

1.3 US After-Sales Service Contact Information

US customers can reach OUPES by the following contact:

Phone Number: +1 833 768 6993 (Mon-Fri, 9AM-SPM EDT)

E-mail: Support@oupes.com Mon-Fri 9pm - 6am (EDT)

OUPES.com Online Support: Mon-Fri 9pm-6am (EDT)

OUPES App: https://oupes.com/pages/app-download

 

1.4 Product Series

Mega Series	Titan Series	Exodus Series	OUPES Series	Solar Panels	Extra Battery
Mega 5	Titan 5	Exodus 600 Plus	OUPES 2400	240W Solar Panel	B5 Extra Battery
Mega 3	Titan 3	Exodus 600	OUPES 1800	100W Solarr Panel	B2 Extra Battery
Mega 2			OUPES 1200
Mega 1			OUPES 600

 

*Table updated August 2024

 

This limited warranty policy only applies to OUPES's products purchased in the North America through official channels.