APS-Return & Refund Policy

APS-Return & Refund Policy

3.1 Unconditional Returns

  1. Only for oupes.com US orders within 30 days of delivery.
  2. Non-official channel purchases: Contact original seller.
  3. If a product needs to be returned due to quality issues, OUPES will cover the return shipping costs; If the product is being returned for reasons unrelated to product quality, the user will be responsible for the shipping fees. 
  4. If the order has been shipped and you would like to return the product for a refund, OUPES will request the courier to intercept the shipment. If the interception is unsuccessful, please contact support@oupes.com for assistance with your return and refund after you receive the goods.
  5. If the user refuses to accept the courier, it may lead to an extended return period and a lost package. OUPES will deduct double the shipping costs from the original order. 
  6. Eligible returns will be refunded upon customer service confirmation.


3.2 Requirements

  1. No damage (product + accessories intact).
  2. All original parts returned.
  3. Secure packaging to prevent transit damage.


3.3 Return Process

a. Initiate your return by emailing our customer service at support@oupes.com (Sun 6PM to Friday 6PM EST).

b. Our support team will verify your eligibility and:

  • Issue a Return Merchandise Authorization (RMA) number
  • Provide a prepaid return shipping label (label type determined by CS)

→ You must:

  • Clearly mark the RMA number on the exterior packaging
  • Print and affix the provided label

c. Shipping Methods:

  • Drop-off at nearest FedEx location
  • Scheduled pickup (arranged through our team)

→ Note: Self-arranged pickups may incur additional fees

d. Important:

  • Returns must be shipped within 15 calendar days of RMA approval - late submissions will be rejected
  • Do not return items without an approved RMA - unauthorized returns will not qualify for refunds/replacements


3.4 Refund & Replacement Policy

a. For returns on U.S. orders, we will issue a full refund or provide a free replacement after you receive the product.

b. Upon receiving your refund request, OUPES will process the refund within 7 business days. Once completed, we will notify you via email. If you have not received your refund after 7 business days, please contact us at support@oupes.com.

c. Upon receiving your product replacement request, OUPES will ship the replacement within 7 business days. We will notify you of the shipping details via email.


3.5 Non-Refundable/Non-Exchangeable Cases

Refunds or replacements will not be provided under the following circumstances:

❌ Requests made more than 30 days after product receipt.

❌ Returns not pre-authorized by OUPES Customer Service.

❌ Missing, invalid, or suspected forged/tampered proof of purchase (receipts/invoices).

❌ Incomplete returns (missing original accessories/packaging) or user-damaged items.

❌ Return a product that is not OUPES or has visible wear and scratches from being used.

❌ Damage caused by:

  • Physical impact, burns, or unauthorized modifications.
  • Exposure to moisture/water or foreign substances (e.g., oil, sand).
  • Improper installation/operation.

❌ Tampered labels, serial numbers, or water damage indicators.

❌ Damage from uncontrollable external factors:

  • Natural disasters (fires, floods, lightning, etc.).
  • Traffic accidents.

❌ Failure to return products within 15 calendar days of RMA approval.