APS-Return & Refund Policy

APS-Return & Refund Policy

3.1 Unconditional Returns

  1. Only for oupes.com US orders within 30 days of delivery.
  2. Non-official channel purchases: Contact original seller.
  3. Eligible returns will be refunded upon customer service confirmation.

 

3.2 Requirements

  1. No damage (product + accessories intact).
  2. All original parts returned.
  3. Secure packaging to prevent transit damage.

 

3.3 Return Process

a. Initiate your return by emailing our customer service at support@oupes.com (Monday-Friday, 9:00 PM-6:00 AM EDT).

b. Our support team will verify your eligibility and:

  • Issue a Return Merchandise Authorization (RMA) number
  • Provide a prepaid return shipping label (label type determined by CS)

     → You must:

  • Clearly mark the RMA number on the exterior packaging
  • Print and affix the provided label

c. Shipping Methods:

  • Drop-off at nearest FedEx location
  • Free scheduled pickup (arranged through our team

      → Note: Self-arranged pickups may incur additional fees

d. Important:

  • Returns must be shipped within 15 calendar days of RMA approval - late submissions will be rejected
  • Do not return items without an approved RMA - unauthorized returns will not qualify for refunds/replacements

 

3.4 Refund & Replacement Policy

a. For returns on U.S. orders, we will issue a full refund or provide a free replacement after you receive the product.

b. Upon receiving your refund request, OUPES will process the refund within 7 business days. Once completed, we will notify you via email. If you have not received your refund after 7 business days, please contact us at support@oupes.com.

c. Upon receiving your product replacement request, OUPES will ship the replacement within 7 business days. We will notify you of the shipping details via email.

     

    3.5 Non-Refundable/Non-Exchangeable Cases

    Refunds or replacements will not be provided under the following circumstances:

    ❌ Requests made more than 30 days after product receipt.

    ❌ Returns not pre-authorized by OUPES Customer Service.

    ❌ Missing, invalid, or suspected forged/tampered proof of purchase (receipts/invoices).

    ❌ Incomplete returns (missing original accessories/packaging) or user-damaged items.

    ❌ Damage caused by:

    • Physical impact, burns, or unauthorized modifications.
    • Exposure to moisture/water or foreign substances (e.g., oil, sand).
    • Improper installation/operation.

    ❌ Tampered labels, serial numbers, or water damage indicators.

    ❌ Damage from uncontrollable external factors:

    • Natural disasters (fires, floods, lightning, etc.).
    • Traffic accidents.

    ❌ Failure to return products within 15 calendar days of RMA approval.