APS-Return, Refund & Replacement Services

3.1 Unconditional Returns Policy

a. Unconditional returns policy only apply to Orders placed on oupes.com in the US region; customers can request a return within 30 days after receiving product;

b. For products purchased from other Channels OUPES does not accept unconditional returns, please contact your purchase channel first; c. For unconditional returns, customers can request a refund after confirmation with OUPES customer service.

 

3.2 Requirements of Refunds & Replacements

a. For product and all accessories, no man-made damages are found;

b. All accessories and parts need to be sent back to OUPES with the main product;

c. Parts and accessories should be securely packaged for return delivery in order to ensure good condition and to prevent damage during transportation.

 

3.3 Product Returns Process

a. (Only available for the oupes.com orders)

b. Our Support Team will determine whether your order is eligible. After confirming your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product;

c. OUPES Tech will process your return request according to the return policy. For more details, please refer to our oupes Return Instructions: d. Please do not return the items without the RMA confirmation from the OUPES Customer Support Team. For returns without confirmation, the refund or replacement may not be processed;

 

3.4 Policy of Refunds & Replacements

a.For non-quality returns of U.S. orders, if the product is in good condition, we will charge a restocking fee plus shipping cost. Packages that have been unpacked or received but not opened will be charged a restocking fee at the following rates:

Package Status	Product Category	Restocking Fee*
Unopened	Machine	5%
Unopened	Accessory	5%
Opened, Unused	Machine	10%
Opened, Unused	Accessory	10%
Opened, Used	Machine	15%
Opened, Used	Accessory	15%

 

If there are quality issues with your product, we will give you a full refund or one-time free replacement after we receive the goods;

b. After OUPES receives your refund request, we'll issue the refund within 7 business days after we receive your product. We will then notify you by email once your refund has been processed. If you don't receive the refund after 7 business days, please contact Support@oupes.com;

c. After OUPES receives your product replacement request, we'll send a replacement product within 7 business days after receiving your product. Providing OUPES has sufficient stock, you'll be notified by email with logistics information.

 

3.5 Refunds & Replacements may not be provided when:

❌ The refund/replacement is requested after 30 days of receiving the product.

❌ The product is returned without confirmation by OUPES customer service team.

❌ Legal proof-of-purchase, receipts, or invoices are not provided, can’t be found, or are reasonably believed to have been forged or tampered with.

❌ A product sent to OUPES does not include all the original accessories, attachments, and packaging, or it contains items damaged by user error.

❌ Evidence is found of damage t caused by collision, scorching, or unauthorized use or modification of the product, including exposure to moisture or water, entry of other foreign items (including but not limited to oil, sand, etc.) or improper installation or operation of the product is found.

❌ Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.

❌ Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.

❌ The product has not been sent back to OUPES within 15 calendar days after confirmation from OUPES .

❌ Other circumstances that are not stated in this policy but OUPES has sufficient proof to refuse.

❌Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in OUPES's current product literature.

❌Attempted repair by anyone other than an authorized facility

❌Any product purchased through an online auction house.

This limited warranty policy only applies to OUPES 's products purchased in the North America through formal channels