APS-Warranty Service

4.1 Warranty Coverage

a. During the warranty period, customers may request repairs or replacements for products that fail to function as intended.

b. To qualify for warranty service:

✓ The product exhibits manufacturing defects within the warranty period.

✓ Valid proof of purchase (receipt, invoice, or order number) is provided.

c. Free warranty service will be denied if:

• The warranty period has expired.
• Proof of purchase is missing, invalid, or cannot verify warranty coverage.
• Product identification (barcode, model number, warning labels, etc.) shows tampering or wear.
• Damage results from repairs by unauthorized personnel/service centers.
• OUPES or its authorized service centers confirm no defects exist after inspection.
• The product was purchased from unauthorized retailers.
• The product is not returned to OUPES within 15 calendar days of warranty approval.
• Note: Paid repair services are currently unavailable.